You can verify the shipment’s status from the Orders page in merchant console. Advise your customer to check their order confirmation email or the Order detail page to track the package and see the new estimated delivery date.After the package is replanned, the new date is communicated to the customer through an email notification and displayed on the Buy with Prime Progress Tracker page. When a package misses the set cut-off time at the Sort Center or Delivery Station, the package is replanned to determine the new estimated delivery date.Most packages arrive on time, but can sometimes show up after the estimated delivery date. You can view the latest status along with detailed information on the Orders page in merchant console. If the next delivery attempt date is available, it's included in the email so that your customer can plan to be at home to collect the package. If a Buy with Prime shipment has a failed delivery attempt, your customer receives an email notification with a link to the order detail page where they can see the latest package status. If the carrier marks the package as lost, your customer is also notified on the Progress Tracker page and an auto-refund is issued. If the package doesn't arrive by the new estimated delivery date, and it's identified as potentially lost, your customer is notified on the Progress Tracker page. If a new estimated delivery date is available, it's included in the email. If a Buy with Prime shipment is delayed, your customer receives an email notification with a link to the order detail page where they can see the latest package status.
Step 3 Search for the order you want to look up, then select the order ID to view the order details, including tracking information. Customers can view the same details from their order tracking page. If the order has shipped, you can choose Track shipment to see detailed tracking information for the order. This displays the status of your package with details about your shipment.įrom your Order details page you can check the shipping status under Item Status. Progress tracker showing the stage in the delivery process (Shipped, On the way, Out for Delivery, Delivered).Item status (On the way, Out for Delivery, Delivered, Delivery Attempted, Canceled, Held for pickup, Delayed, Delivery on Hold, May be lost).If their package is delayed in transit, a new estimated delivery date is included if available.Ĭustomers can monitor updates from the order tracking page, including: Customers can choose Track package in their tracking email to see their shipment status. After a customer places an order and the package has shipped, you and your customer can track its status.
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